What is your Minimum Order Quantity?

Classic Embroidery

10 pieces is what we recommend for embroidery, but for a real juicy price a higher piece order will work out cheaper per piece.

We can embroider 1 piece, but this item will take the entire setup charge and will be expensive.

3D Embroidery

10 – 20 pieces for 3D embroidery we would recommend, but for a real juicy price a higher piece order will work out cheaper per piece.

Again we can embroider 1 piece as a sample, but this will be expensive.

When Can I Expect My Order?

7-10 Working Days*

*It normally takes between 7-10 working days from when artwork is approved (this does not include shipping). Rush orders may be available at an additional cost, depending on the shop schedule.

Timing also depends on the size of the order and what is required for example you require woven labels to be made and sewn onto the garments will take longer.

Quotes 2 - 3 Working Days*

*It normally takes between 2-3 working days from when you make contact.

We try to work through quotes as quickly as we can, but we look at every design to make sure how we can make it the best for you and this takes a little time.

What File Types Will My Artwork Need To Be In?

ai, eps, psd

.ai – Adobe Illustrator CC – Vector File
.eps – Encapsulated Post Script CC – Vector File
.psd – Photoshop 300dpi to size with colours separated on layers

OR a high-resolution .JPG that we can convert to artwork from  £15.00 ex vat minimum charge, depending on the design.
 For more information on artwork files, check out our Artwork Guidelines page.

Will You Print On My Customer Supplied Garments?

Yes, but…

You can supply your own garments for us to decorate, but if there is a mishap, misprint or any decoration problem we don’t cover the cost of the item and you may still be charged for the print or decoration.
Please fill out and sign our Customer Supplied Garment Form we cannot proceed on any supplied items until the form has been signed and send back to us.

It does normally work out cheaper to order from us direct.

Can I purchase Blank Samples

Blank Samples - Ordering Info

You can purchase blank samples for the website. With these samples you can either send them back to us to be included in your production.

If you no longer require them and want to return the blank items at your expensis and will be charged a restocking fee which includes a extra delivery fee bck to the distributor . This must be completed with 15 days of purchase. Please contact us to get the updated fees.

All items must be in the same condition as when dispatched.

When are you open?

Weekdays

We are open weekdays, if you would like to come in, please call to make an appointment as we may be training or on another appointment.

  • Monday – Friday : 9am – 5pm
    Saturday – Sunday: Closed
    Bank Holdiays: Closed

Tel: 01288 275 003
Email: hello@mytshirtprinters.co.uk

Do you offer a Design Service

Yes

We have a in house top notch design team, give us shout for your next project or if your require any adjustments to your design.

What is your return policy?

Problem?

Hope not… We only take back items with a geniune fault. We check all items throughly before they leave us, so we pretty sure there won’t be problem. We don’t take back any mispells, so check that dictionary spelling. If returning blank items as they not want you wanted, there is a restocking fee and we can’t refund the postage.

We offer a 14 Day Return on all blank items sold via mytshirtprinters.co.uk. Please ensure items are in the same condition & packaging they were supplied when delivered.

Delivery Information

Delivery Details

Website Blank Order Delivery 
Normal – 1- 3 day signed for
Express- 1 day signed for if requested prior to order
Based on Orders booked before 12.00pm 
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Customised Merchandise Once work  is completed 
Next Day delivery with Signature (after production is complete)
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Weather
Please note My T Shirt Printers / IAMWHY ltd cannot accept responsibility for delays on the part of any delivery company or service due to delays caused by Bad weather.
We cannot reimburse any financial losses incurred by the customer due to late delivery of goods.
Missed Deadlines:
If there is a problem or delay with your order & a deadline is missed, which is very uncommon, but could happen.
My T Shirt Printers / IAMWHY ltd cannot be held responsible for loss of sales or any other costs this may incur to you. Typically when a deadline is missed you will be refunded the cost of the postage or the express order fee if one was paid.
As the products are customised for you, My T Shirt Printers / IAMWHY ltd cannot accept a return if the order has been affected by production delays or delivery delays.
Very Important Legal Bit 
My T Shirt Printers / IAMWHY ltd cannot be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control.
This includes acts of God, strikes, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and My T Shirt Printers / IAMWHY ltd shall be entitled to a reasonable extension of its obligation.

Company Details

Our Company and Contact details are below:

IAMWHY Ltd
Unit 5 Wayside Workshops
Kilkhampton, Bude
Cornwall, UK
EX23 9RB

Tel: 01288 275 003

Company Number: 6536379